Full Time

Community Manager

Remote
Marketing

AllVoices is an Employee Feedback Management Platform (EFMP) that enables employees to anonymously and safely report harassment, bias, and culture issues directly to their company's leadership. We collect the anonymized data and share it with the company leaders so that they can take action.

With AllVoices, companies have access to real-time, proactive data that helps them identify issues before they become systemic problems, helping them improve culture holistically while providing a safe place for employees to feel heard. We have a public facing tool where any employee can share feedback with their company. Some of our customers include Box, Chime, FabFitFun and BuzzFeed.

About AllVoices

The EEOC has found that 75% of incidents of harassment go unreported. In part, this is because employees lack a way to speak up in a way that feels comfortable for them. AllVoices’ mission is to create safe and healthy workplaces for all by giving everyone a voice and companies a platform to listen at scale.

AllVoices has a strong team of advisors and investors including Sukhinder Singh Cassidy (Boardlist/StubHub), Susan Fowler (Uber whistleblower), Spencer Rascoff (Zillow), Adam Miller (Cornerstone) and more.

Our Team

We’re a small, female-founded, fast-growing, culture-focused, venture-backed startup dedicated to building products that shape the future of work.

As a team, we practice what we preach: we work to cultivate an environment in which people feel comfortable bringing their full selves to the office every day.

About The Role

As the Community Manager, you will be responsible for building a clear, active, and distinctive community of Employee Resource Group (ERGs) leaders and Diversity, Equity, and Inclusion (DEI) professionals. Reporting to the Head of Growth, you will create a strategy to build a community of ERG and DEI leaders to facilitate peer-to-peer conversations that supports AllVoices’ goal of creating and leading the Employee Feedback Management category. As the company continues to expand rapidly, your work will play an important role in further deepening relationships with industry professionals via community management. The ideal candidate is passionate about nurturing and engaging a community of industry professionals, and is particularly interested in ERGs and DEI.

What You’ll Do

Create a strategy to build a community of Employee Resource Groups (ERGs) and Diversity, Equity, and Inclusion (DEI) leaders and facilitate peer-to-peer conversations that supports AllVoices’ goal of creating and leading the Employee Feedback Management category.
Develop and maintain initiatives to drive traffic, create enthusiasm, and incentivize community engagement that will lead to deep relationships with ERG & DEI leaders.
Review and moderate content in the community by answering questions and/or initiating workflows for Account Executive response. In addition, ensure content meets the AllVoices Community Guidelines and community members receive the response and support needed.
Partner and work cross-functionally with Sales, Marketing, and Customer Success to design and assist on content and community engagement strategies. Work independently to execute multiple projects.
Track performance metrics and the development of proactive engagement strategies.

You Must Have
3+ years of community management experience, preferably for an online SaaS platform, showing gradual growth and engagement of members
An entrepreneurial spirit and are hungry to test out/learn what the best ways to engage an ERG community
Data-driven approach to community management
Analytical & strong problem-solving capabilities evidenced by a proven ability to evolve product or community strategy based on research, data, and industry trends.
Solid communication skills, both written and verbal, and experience working with remote team members
Strong attention to detail and ability to juggle multiple projects at once
Proven ability to learn new technical concepts and rapidly drive impact
BA/BS degree or equivalent practical experience
Product management/product marketing experience is a plus
B2B SaaS background preferred

Benefits:We put a premium on attracting and retaining the best talent. That’s why we reward our people with a highly competitive salary and a wealth of amazing benefits, including company equity, 90% coverage on medical, dental and vision insurance. We’ll also throw in paid holidays, unlimited paid time off and much more!

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