Quick, Candid, and Accurate Responses to Challenging Employee Questions

TrueCar employees were asking a lot of challenging questions during All Hands meetings. Questions that required time, nuance, and too much detail to properly answer in an All Hands setting. Additionally, online forums–particularly Blind–were very noisy, and people posted concerns that were often not factually accurate. Responding effectively to such cases can be difficult without divulging private information or sounding defensive. Further, it’s tough to track and creates a disconnect between employee concerns and TrueCar’s ability to respond.

TrueCar implemented AllVoices with Anonymous and Non-Anonymous Reporting with a unique link, custom departments and locations for extra details. The package also included Pulse Surveys for regular employee temp checks. After seeing great results, TrueCar added Case Manager to sort and organize all feedback.

Great trust in executives and the people team. TrueCar is now able to:

• Respond quickly, directly, candidly, and accurately to address concerns
• Educate people that were off track in a constructive and secure manner
• Encourage reporters to be more accountable in their own behavior

They transitioned from a complaint management stance to an active problem solving dialogue on important issues like DEI, compensation, and company direction.