This article is part of our new State of Employee Feedback Series which will interview a diverse mix of HR experts and thought leaders with a goal of better understanding their perspectives on the current state of and future of HR.
The following is an interview we recently had with Steve Anevski, CEO of and Co-Founder of Upshift.
Human Resources is constantly evolving in the pandemic. We are in a digital era where chatbots are going to be the future of conducting tedious and repetitive tasks.
It is not very common in small businesses but will be in the coming year. Many technically advanced companies have adopted it already to save time and money.
One major challenge that my company has faced when managing employee feedback is mismanagement. Due to COVID-19, our team has been working remotely. This has led to many challenges in receiving feedback to understand employee satisfaction and growth.
So, while reporting we have faced many issues that reflect on working remotely.
Here is some advice for organizations looking to improve their employee feedback culture:
The best way is to nurture a growth-oriented mindset among employees. You can begin to make it part of your hiring process. Talk to potential candidates about how they respond to failure. This gives you a better understanding of who is the best fit for your organization.
You can initiate feedback training sessions for both receiving and giving parties. It will be the cherry on top with all the resources. You can conduct seminars to help employees on how to effectively conduct a feedback session.
One way you can improve the feedback culture is by creating a safe space to share openly. This is what encourages workers to share their honest opinions. They know that there will be no negative repercussions, as a trusting relationship is built.
The future of HR is going to be virtual interviews in the multiverse marketplace. It is going to be more efficient than conducting in-house interviews, especially during COVID-19.
I see my role evolving to just overseeing all the tasks rather than doing it myself. This is because chatbots are going to become super common. They will be setting appointments and carrying out interviews. Only the shortlisted candidates are going to be under my supervision.