Is a US-based phone line included in our plan?
Yes.
All AllVoices plans include a US-based toll-free phone line. If your organization prefers not to offer a phone line, we can provide a discount on your subscription.
How does the phone line work?
Your toll-free number connects callers to trained agents based in the US. Agents follow a consistent script and input details into the AllVoices platform, ensuring accurate and timely case creation.
Callers can file phone claims anonymously or non-anonymously
Calls are NOT recorded
Callers can call back to get an update on their case; claims filed over the phone will not be notified of updates
Can the phone line support multiple languages?
Yes.
We can support additional spoken languages by configuring your line with options like “For English, press 1; Para Español, presione 2; etc.” A human interpreter will help translate the phone claim.
Cost: $250 per additional spoken language, per year to cover ongoing operational costs
Note: For 10+ spoken languages, multiple phone lines will be required
What about the web platform — how many languages does it support?
The AllVoices web platform supports 45+ languages via built-in translation. The following aspects of AllVoices web platform can be dynamically translated:
Intake form for employees
Messaging for employees
Intake form for admins
Login screens for admins
UI screens for admins
Note: Tasks, notes, comments, and charts can be translated by request.
Need more languages? Additional languages can be added to the web platform for a one-time fee of $200 per language.
Can we set up international phone lines?
Yes
You can establish toll-free, country-specific phone lines in many countries. These lines route calls to our US-based agents, just like your main line.
Average cost: ~$500 per country, but actual pricing varies by region due to local telecom laws.
We’ll always provide exact costs per country upfront.
Note: Some countries may require proof of business presence. Be prepared to provide documentation during setup.
Can we bring our own international numbers?
Yes
If your company already has toll-free lines in other countries, you can forward those numbers to a phone line we provide.
Why do international lines cost more?
Telecom regulations, call forwarding, and infrastructure requirements vary by country. AllVoices passes these costs through without markup—we’re simply covering our operational costs.
Got more questions? Email us at support@allvoices.co and we'll respond ASAP.
Security
AllVoices employs multi-factor authentication and strict access controls based on PoLP to protect against unauthorized access.
Yes, AllVoices conducts regular security audits, continuous monitoring, and maintains SOC2 compliance. AllVoices also does annual penetration testing with a reputable third party auditor.
AllVoices follows a Secure Development Policy with formal change control, version control, and security testing.
Security policies are reviewed annually and updated as needed.
While AllVoices has never experienced a data breach, we have prepared a detailed incident response plan, including notification, containment, and remediation steps.
No, AllVoices has never experienced any data breach of any kind.
Yes, third-party vendors are assessed for security as part of the vendor management process.
Anti-malware software is used on all employee devices, and regular scans are conducted via Vanta and Bitwarden.
AllVoices uses TLS for securing data in transit and AES-256 for data at rest.
AllVoices employs multi-factor authentication and strict access controls based on PoLP to protect against unauthorized access.
Yes, AllVoices complies with GDPR and other relevant data protection regulations.
Yes, AllVoices maintains SOC 2 Type 2 compliance.
Data Privacy & Retention
AllVoices collects minimal personal data (PII) necessary for providing its services and ensures transparency during agreement signing.
Yes, AllVoices complies with CCPA and other relevant data protection regulations.
Yes, AllVoices is transparent about data collection practices during agreement signing and in its privacy policy.
Users can request data deletion by contacting AllVoices support with their specific request.
Data retention periods vary based on regulatory and business requirements, and data is securely deleted post termination of contract or requested by user.
No, AllVoices does not use customer data to train or improve any AI LLM model. As an Enterprise OpenAI customer, we enforce Zero Data Retention—your data is processed only during each request and never stored. We've also signed a Data Processing Agreement (DPA) with OpenAI to ensure the highest privacy and security standards.
Our pricing depends on a few factors, such as the features being purchased and the number of employees at your company. For more information, check out our pricing page.
AI Co-Pilot
VERA (Virtual Employee Resource Assistant) is an AI-driven tool designed to enhance efficiency in HR case management, investigations, and data.
VERA leverages GPT-4o, GPT-3.5 turbo and GPT-4 models from OpenAI.
VERA offers case summarization, auto-drafted messages, data analytics (VERA Insights), task suggestions, support chat and much more.
Yes, VERA can be customized to fit an organization's specific needs, including uploading company policies and handbooks.
Yes, AllVoices allows disabling VERA for any company that prefers not to use it.
No, AllVoices has an Enterprise level agreement with OpenAI to not use any data of any sort for training or model improvement purposes. This means OpenAI never uses your data for model training.
VERA adheres to strict data privacy standards and does NOT use customer information and data for any AI training.
AllVoices helps People Teams surface, investigate and respond to workplace incidents more consistently and efficiently. AllVoices offers audit-ready documentation, early trend detection, and AI-powered features to save People Teams time on manual tasks.
