Gastro Health, a trusted leader in multi-state healthcare with over 3,500 employees, understands that maintaining a strong, connected team is key to their success. Yet, behind the scenes, their HR team faced growing challenges with manual employee relations work that risked slowing them down.

Enter AllVoices, an all-in-one platform built to streamline employee relations, with help from Vera, an AI copilot. Together, they transformed Gastro Health’s employee relations into a seamless, more proactive system.

For Karen, HR Manager at Gastro Health, AllVoices was a game-changer: 

“Now that we have AllVoices, it’s just so much easier to track issues. We can organize everything in one place, and even minor issues are getting documented, which they might not have before. This platform has really helped us manage the workload.”

Gastro Health transformed their HR processes with the help of AI, saving time and streamlining operations. This success came from rethinking their approach to employee relations and embracing AI automations. Here's how they leveraged AllVoices to achieve these results.

Challenge

Managing employee relations in the high-pressure world of healthcare is no small task. As Gastro Health expanded, their HR team faced challenges in keeping pace with growing complexity and scale. Here are a few examples of the challenges they faced:

• ‍Attendance Management: Minor incidents like tardiness escalated, leading to conflicts, staffing gaps, and increased overtime, straining resources and team efficiency.
• ‍Consistent Documentation: Missed documentation opportunities created challenges for HR, leading to incomplete information and increased risk of miscommunication and errors.
• ‍Complicated Process: Manual case handling led to missed details and disorganized workflows, making it difficult to manage timelines or identify patterns and proactively address them.

Solution

Gastro Health sought a more effective solution and discovered AllVoices. With the support of Vera, AllVoices AI Assistant, they transformed their processes, saving time with greater impact.

‍“Vera simplifies our communication. I mean, I thought I could write good emails before, but I’ve been “Vera-fied”. She helps me become a better communicator. It’s not just about using the platform; we learn from it too.”

• ‍Guided Case Management Flows: AllVoices simplified the intake process with clear, structured fields, ensuring nothing slipped through the cracks and eliminating back-and-forth communication.
• ‍Instant Insights: The HR team gained a clearer view of recurring issues, allowing them to act proactively before small problems escalated.
• ‍Deadline Nudges: Automatic prompts for deadlines and next steps ensured consistent follow-through,keeping HR on track.
• ‍AI Frees Up Time: AllVoices simplified complex workflows, allowing Karen and her team to focus on real issues.

The Results

Switching to AllVoices brought measurable improvements to Gastro Health’s HR operations, transforming a disorganized, reactive system into a streamlined, proactive process focused on efficiency and accountability.

“We absolutely love it. I can’t tell you enough how much AllVoices has changed our daily work lives. We have a Teams chat and we talk about Vera like she’s one of us; and she really is.”

• ‍Issue Visibility & Early Intervention: A centralized system captures all case activity in real time, allowing HR to spot patterns early.
• ‍Case Preparation: Key details are automatically logged during intake, reducing preparation time from hours to minutes.
• ‍Follow-Up Completion: Automatic deadline nudges ensure consistent follow-through.
• ‍Documentation Consistency: Guided fields ensure complete and consistent records.

The Takeaway

By integrating AllVoices, Gastro Health equips their HR team with a powerful AI Assistant that handles tedious processes, delivers actionable insights, and ensures nothing falls through the cracks. This allows the team to refocus on people and proactive strategies, not paperwork.