Intercom needed a seamless way of collecting anonymous feedback, including anonymous reports about behavioral issues. Intercom also needed a way to consistently track and retain important details and notes related to claims, investigations, and/or issue tracking. To compound these issues, all the historical work and notes were lost when HR employees left Intercom.
Intercom signed with AllVoices in a solution that included Anonymous and non-anonymous reporting, Pulse Surveys, customizations, and logo & unique URL. After seeing desired results, they added Case Manager and Investigations. With the Investigations add-on they can easily conduct investigations within the AllVoices platform, and with Case Manager they have a more seamless workflow with everything in one easy-to-use platform.
Intercom strengthened their culture by helping people provide feedback directly or anonymously. AllVoices:
They’re building processes and programs at scale, trusting that the AllVoices platform secures highly sensitive and confidential information.
Still not sure about AllVoices? Hear what our customers have to say:View Success stories
"Implementing AllVoices vs. a traditional whistleblower hotline has given us much more opportunity to dialogue with employees who report concerns due to the anonymous messaging feature of the tool. The UI is great and the ability to report on cases for compliance purposes is easy."Read More
"Sustainable cultures create multiple pathways for employees to receive support. AllVoices can be a valuable part of your people strategy and demonstrate your commitment to doing the right thing no matter the situation."Read More
“The anonymity feature creates a safe environment for employees to also raise more sensitive topics, providing an opportunity for us to address issues effectively and in a timely manner.”Read More