Intercom needed a seamless way of collecting anonymous feedback, including anonymous reports about behavioral issues. Intercom also needed a way to consistently track and retain important details and notes related to claims, investigations, and/or issue tracking. To compound these issues, all the historical work and notes were lost when HR employees left Intercom.
Intercom signed with AllVoices in a solution that included Anonymous and non-anonymous reporting, Pulse Surveys, customizations, and logo & unique URL. After seeing desired results, they added Case Manager and Investigations. With the Investigations add-on they can easily conduct investigations within the AllVoices platform, and with Case Manager they have a more seamless workflow with everything in one easy-to-use platform.
Intercom strengthened their culture by helping people provide feedback directly or anonymously. AllVoices:
They’re building processes and programs at scale, trusting that the AllVoices platform secures highly sensitive and confidential information.