HR Case Management
Turn the case pile-up into a process your team can actually run
Everything your team needs to manage cases at scale, in one platform
From anonymous intake through trend analytics, AllVoices covers the full HR case lifecycle. Every capability working as one system, built specifically for HR and Employee Relations teams.
Workplace Incident Reporting
Capture every employee concern, keep the conversation going
Whether it comes in through a web form, anonymous hotline, email, or admin entry, every concern lands in the same dashboard. AllVoices also supports two-way anonymous messaging, so your team can ask follow-up questions and resolve workplace incidents collaboratively, without ever exposing the reporter.
HR Case Workflows
Run every case type with the workflow it deserves
A harassment complaint shouldn't follow the same workflow as a leave request. AllVoices configures intake forms, routing rules, SLAs, and resolutions for every case type. Same platform, different processes. Every case handled with the rigor it actually needs.
AI FOR HR CASE MANAGEMENT
Vera handles the writing, summarizing, and pattern detection
Vera lives inside every case. She summarizes intake in real time, drafts replies in your company tone, suggests next steps from your policies, and surfaces related cases. Admins approve everything. The manual work disappears. The accountability stays human.
ROLES, PERMISSIONS, AND LEGAL HOLD
Sensitive cases stay protected, the right people see what they need
Granular role tiers plus custom roles, scoped to case type, field, or individual case. Attorney-client privilege flagged at the case level. Legal hold pauses SLA aging and locks the case from edits. Sensitive matters stay sensitive.
HR TRENDS AND ANALYTICS
Closed cases become the data that prevents future ones
Trends across managers, departments, and locations update as cases close. Vera flags rising risk before it becomes a pattern. SLA performance, resolution times, and case categories track in one dashboard. So HR moves from reactive to proactive.
Vera lives inside every case, not bolted on top of one
Other case management platforms added AI as a feature. AllVoices was built around it. Vera handles the writing, summarizing, drafting, and pattern detection that bog HR down. Admins stay in the driver's seat for every decision.
Your case management process. Built around your policies.
Plugged into the systems your team already uses
WhyAllVoices is the Best HR Case Manager in the Market
|
Legacy Case Management | Spreadsheets & Email | |
|---|---|---|---|
| Built for | HR & ER teams running real cases | Compliance teams checking boxes | Nothing in particular |
| Case workflow | Configurable per case type | Rigid templates | Manual, ad hoc |
| Documentation | Structured in real time, always defensible | Manual assembly afterward | Whatever you remember to capture |
| Use of AI | Native to every case, not bolted on | Bolted-on features, if any | None |
| Anonymous reporting | Two-way encrypted conversation | One-way intake | Not supported |
| Permissions | Role tiers, field-level, case-level | Complex role setup | None |
| Pattern detection | Automatic, Vera-powered | Manual reports | Manual pivot tables |
| Time to value | Days to weeks | Months of consulting | Free, expensive in risk |
What’s shared in AllVoices stays in AllVoices
.png)
Any employee relations matter. Harassment, discrimination, retaliation, ethics, performance issues, leave and accommodation requests, policy violations, theft, conflicts of interest, general feedback, and any other workplace concern. Each case type gets its own configurable workflow. There's no cap on case types.
Yes. Every part of the workflow is configurable. Intake forms with branching logic, required fields, routing rules, SLAs by case type, role-based permissions, and resolution categories. Different case types follow different workflows on the same platform. Your process stays yours.
Vera, our AI, lives inside every case. She drafts case summaries in real time, writes reply messages in your company tone, surfaces similar past cases for context, recommends next steps based on your policies, and scans your data for trends across managers and locations. Admins approve everything. The manual work disappears. The decisions stay human.
Yes. Vera doubles as your team's data analyst. Ask her things like "Which cases are past SLA?" or "Show me cases involving a specific manager" or "Which case categories are trending up this quarter?" and she answers instantly using your case data. No more building reports just to get a question answered.
Through encrypted two-way messaging. When a reporter submits anonymously, your team can ask follow-up questions, share status updates, and resolve the case collaboratively, all without ever seeing the reporter's identity, IP address, or device information. Reporters get notified when your team responds. The conversation stays bidirectional from intake through resolution.
Role tiers including Owners, Primary Admins, Sub Admins, Viewers, and Managers, plus custom roles. Permissions can be scoped to case type, individual case, or specific field. Attorney-client privilege flags at the case level. Legal hold locks edits and pauses SLA aging when matters get sensitive.
Yes. Set SLAs for First Assigned Time, First Reply Time, and Time to Resolve, configured per case type. A harassment case can have a 24-hour SLA while general feedback has 7 days. Reminders fire before breach, not after. The audit log tracks when SLAs are closed and breached.
No. AllVoices has zero LLM training use on customer data. We operate under an Enterprise OpenAI agreement with Zero Data Retention enabled and a signed Data Processing Agreement. Your case data is processed transiently and never retained for training external models. Vera can also be disabled at the company, role, or case level.
Everything that matters for employee relations. Case volume by issue type, department, location, and manager. SLA performance including first response time, first assignment time, and time to resolution. Resolution categories and outcome distribution. Trend lines across all of the above so your team can spot rising risk before it becomes a pattern. Plus, Vera answers natural-language questions about your data on demand. Walk into your next leadership meeting with answers, not pivot tables.
AllVoices was built around the principles that separate strong HR case management from the rest. Centralization so every case lives in one system instead of inboxes and shared drives. Consistency so every admin runs the same playbook regardless of experience. Documentation by default so the record builds as work happens, not after the fact. Role-based access so sensitive matters stay sensitive. Pattern detection so HR sees trends before they become lawsuits. Two-way anonymous reporting so employees actually engage with the system. AllVoices delivers all of these out of the box, which is why HR teams replacing spreadsheets, generic ticketing tools, or legacy case platforms tend to land here.